Public Disclosure Statement

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Tidal Financial Services Limited t/a Tidal Life & Health Insurance (Tidal) is licensed by the Financial Markets Authority (the Government agency that monitors financial markets in New Zealand) as a Financial Advice Provider.

Our Financial Services Provider Number is FSP1005652

You can find us on the Financial Services Register HERE and entering our FSP number.

Our Contact Details:

Phone: 027 249 1212

Email: hello@tidalfs.co.nz

Admin Office: 199 Waimarama Heights, RD12, Havelock North, 4294

Business Office: 23 Napier Road, Havelock North, 4130

Services provided

• Personal and group Insurance advice (life, trauma, income protection, health insurance, permanent disablement, specific injury cover)
• Business insurance advice (key person, shareholder protection, business debt protection)
• ACC disability cover for sole-traders and shareholders (ACC CoverPlus Extra)

• AIA
• Accuro / Unimed
• Asteron Life
• Chubb Life
• Fidelity Life
• NIB
• Partners Life
• Southern Cross

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If a provider other than the above has a particular product that you are interested in, please let us know as we will be happy to provide advice on that basis.

If you require specialist taxation or estate planning, related to your insurance we will make recommendations on how important these are concerning the advice we have provided and, if requested, refer you to the relevant trusted professional.

We are paid commission by insurers when an insurance policy application is finalised and complete.

For insurance, commissions rates paid by the insurer are:

Initial commission:

• Group Insurance products: up to 20% of the annual premium – excluding any policy fees.
• Health Insurance products: 30% to 140% of the annual premium – excluding any policy fees.
• Personal Life, Trauma, Permanent Disability, and Income Protection Insurance products: 80% to 220% of the first year’s premium – excluding any policy fees.
• Business Life, Trauma, Permanent Disability, and Income Protection Insurance      products: 80% to 220% of the first year’s premium – excluding any policy fees.

Ongoing commission:

• Group Insurance products: up to 20% of the annual premium, paid annually – excluding any policy fees.
• Health Insurance products: up to 20% of the annual premium, paid annually –excluding any policy fees.
• Personal Life, Trauma, Permanent Disability, and Income Protection Insurance products: 5% to 30% of the annual premium, paid annually – excluding any policy fees.
• Business Life, Trauma, Permanent Disability, and Income Protection Insurance      products: up to 5% to 30% of the annual premium, paid annually – excluding any policy fees.

Insurance review fee

Where upfront commission is not paid by the insurance provider and substantial work has been undertaken to review and adjust your existing insurance policies: we charge $250 per hour + GST for a minimum of four hours.

Insurance cancellation fee

Where an insurance policy that we have established is cancelled within the first 12 months of policy issue by you or by us following your instruction, we are liable to repay 100% of commission income received from the insurer. In such case we will charge $250 per hour + GST for a minimum of four hours to account for the time spent providing financial advice, preparing your insurance application and the completion of underwriting. 

‍ACC Advice Fee

Where we provide you with standalone advice on ACC Cover Plus Extra and lodge an application on your behalf, the fee payable is $250 + GST. 

The fee for this service is waived if it is combined with the implementation of an insurance policy for which we are remunerated by the insurer.

Payment of Fees

Fees will be invoiced accordingly and payable within 14 days following the issuance of the invoice. 

Your invoice will include details of how to make payment.

All and any such fees will be clearly disclosed and discussed with you before you commit to any financial transaction.

Tidal Partner Services

Tidal may refer you to a trusted professional for financial advice services that we do not directly provide. This includes Home Loans/Mortgages, KiwiSaver and Investment Advice, and General Insurance. All advice is provided under the disclosure and licensing of the individual business to which you have been referred. The respective financial adviser will provide you with their disclosure information before financial advice is provided. All referrals are made in good faith and with the intention of providing our clients with access to other products and services which are outside the scope of our FAP license. 

Limit of Indemnity

Advice provided by Partners is indemnified by the Partner under the individual providers specific terms of engagement and disclosure. Tidal Financial Services Limited provides no indemnity or liability for advice provided by Partners.

Home Loans / Mortgages / Commercial Lending

Tidal does not directly provide this service. 

All residential Home Loan advice is provided by Hawkes Bay Mortgage Advice Limited t/a Loan Market – Kurt Williamson in accordance with their Disclosure Statement and financial licensing information. Disclosure Statement.

Where Tidal has provided the referral to Hawkes Bay Mortgage Advice Limited t/a Loan Market – we will receive a 20% share of the commission income received from any subsequent property transaction.

Commercial/Business Lending advice is provided by Vesta Finance & Advisory (Vesta NZ Limited). Tidal does not receive remuneration but may receive reciprocal referrals for insurance advice. 

KiwiSaver & Investment Planning

Tidal does not directly provide this service. 

KiwiSaver and Investment advice is provided by Vesta Finance & Advisory (Vesta NZ Limited). Tidal does not receive remuneration for providing referrals to Vesta but may receive reciprocal referrals for insurance services. 

KiwiSaver and Investment advice is also provided by a referral to NZ Funds. If you proceed with an investment recommendation provided by NZ Funds, Tidal will receive a commission of 0.4% of the funds invested. 

General Insurance 

Tidal does not directly provide this service.

General insurance advice is provided by either ICIB, Tower Insurance or The Team Insurance depending on your requirements. 

If insurance is placed by ICIB or Tower Tidal will receive 20% of the brokerage on company premium charged (excluding government levies and charges). 

Remuneration of Insurance Referral Partners

If Hawkes Bay Mortgage Advice Limited t/a Loan Market provide an insurance referral to Tidal we will pay a 20% share of net upfront commission received on the policy.

If Vesta NZ Limited t/a Vesta Finance & Advisory provide an insurance referral to Tidal we will pay a 20% share of net upfront commission received on the policy.

If De Barre Mortgages Limited t/a NZ Mortgage Advice provide an insurance referral to Tidal we will pay a 20% share of net upfront commission received on the policy.

Commissions paid to referral partners are disclosed in your Statement of Advice.

Other Tidal Partners

If referrals are provided for other services Tidal will not receive any fees or commissions but may receive reciprocal referral business for the services we provide.

• Tidal does not accept incentive gifts from our product providers, though we may receive small Christmas gifts from some providers.
• Any incentives or Conflicts of Interest for Tidal Financial Services (FSP1005652) are managed by our internal Conflicts of Interest Policy.
• We undertake regular compliance training and undergo a voluntary external compliance audit every year.

• As mentioned above, in relation to the placement of insurance, we are paid commission by the provider of choice.
• We are under no obligation to do business with any provider or financial organisation.
• We prioritise our client’s interests above our own.
• We have no relationship with any person or organisation that would influence our advisers while giving advice.
• We follow a six-step advice process which includes thorough research and diligence with our product selection. This process ensures we meet our client’s specific needs and always place their interests above our own.
• This process can require a series of meetings with a prospective client before we finalise our advice. We maintain a close ongoing relationship with clients, regularly reviewing progress and working with them over time to help meet their goals.

1. Establishing the client-adviser relationship.
2. Gathering client data and determining their goals and expectations.
3. Analysing and evaluating the client’s financial position, including the client’s cash and debt management, personal and business insurance and retirement planning. 
4. Developing and presenting our written advice.
5. Overseeing the implementation of the plan.
6. Monitoring and reviewing the plan.

• We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L, 431M) to:
• Give priority to the client’s interests by taking all reasonable steps to make sure our interests don’t materially influence our advice.
• Exercise care, diligence, and skill in providing advice.
• Meet the standards of competence, knowledge, and skill-set outlined in the Code of Conduct.
• Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

Neither Tidal nor any of its Directors or employees have been subject to any material public discipline, relevant convictions or civil proceedings, and in the case of financial advisers, any bankruptcies or insolvencies.

If you have a problem, concern, or complaint about any part of our advice or service, please tell us as soon as possible so that we can try to fix the problem.

Initial Complaints Process

You can contact our internal complaints manager at:

Andrew Davies

andrew@tidalfs.co.nz

027 249 12 12 

199 Waimarama Heights. RD12 Havelock North, 4294

Alternatively, you can lodge a complaint directly with your adviser.

Andrew will respond to you within 24 hours and will try to resolve your complaint. When we receive a complaint, we will assess it by following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it.
• We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within ten working days of receiving them. If we cannot do so, we will contact you to let you know we need more time to consider your complaint and provide you with a realistic timeframe.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

External Complaints Process

If we cannot agree on how to fix the issues, you can contact our external dispute resolution scheme, Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service. This service will cost you nothing and will help us resolve any disagreements.

You can contact the FSCL at:

Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service

0800 347 257

info@fscl.org.nz

PO Box 5967, Lambton Quay, Wellington, 6145

Professional Indemnity Insurance

Tidal and its advisers are covered under a Professional Indemnity Insurance policy.

This insurance is underwritten by Dual New Zealand. As with all insurance policies, there are terms, conditions and exclusions that may apply. Tidal Partners provide advice under their own indemnity, details of which is available from the Partner provider on request.